TERMS & CONDITIONS
Hostel Gaia Porto
Terms and Conditions
Cancellation and prepayment policies:
Flexible - 5 days (General)
- The guest can cancel free of charge until 5 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 5 days before arrival. If the guest doesn't show up, they will be charged the total price of the reservation.
- Booking.com will collect the prepayment of the total price from the guest before free cancellation ends.
Non-refundable (Non Refundable)
- The guest will be charged the total price of the reservation if they cancel at any time.
- The property will collect the prepayment of the total price from the guest at the time of booking.
No Breakfast (Non Refundable)
- The guest will be charged the total price of the reservation if they cancel at any time.
- The Breakfast is not included.
Modification and cancellation exceptions:
Date changes for non-refundable bookings:
Guests can only reschedule once, for the same or higher price, and for the same booking conditions and room type. Date changes are based on our real-time availability, prices and restrictions.
Children & extra beds:
Child policies
- Children are not allowed.
Extra bed & cot options:
No extra bed or cot are allowed
Internet, parking and pets:
Internet
- WiFi is available in all areas and is free of charge.
Parking
- You have free spots in front of the Hostel, where you can park for free( if you have availability)
- There´s a car parking, 100meters from the Hostel, that cost 6€/day
Pets
- Pets are not allowed.
Guest information:
Check-in and check-out times
Check-in from 16:00 to 22:00
Check-out from 08:00 to 11:00
Guest address details
- Our guests must provide their address details when they book
Guest phone number
- Our guests must provide a phone number when they book
Age limit
- Age over 17 years old.
Curfew
- No curfew
SMS and Text Messaging Policy
We use a guest messaging platform to communicate with you regarding your stay. By providing your phone number during the booking process, you consent to receive text messages from the property.
Purpose: Text messaging may be used to send check-in instructions, access information, room readiness updates, and to respond to your requests during your stay.
Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive. You will receive a final confirmation message, after which no further SMS messages will be sent.
Help: If you experience issues or need assistance, you may reply HELP or contact the front desk directly.
Privacy of Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
